Refund policy

All sales are final. We do not accept returns or issue refunds for any purchases except as outlined below:

• Exceptions: Refunds or replacements will only be granted in the following case:
  • Incorrect items received (our responsibility). To request a refund or replacement for an incorrect trading card or merchandise item, you must contact us at ashcardhollow@gmail.com within 7 days of delivery with your order number and proof of the error (e.g., photos showing the received item vs. the ordered item). Approved refunds will be processed to the original payment method within 14 days of approval. Condition-related complaints (e.g., differing opinions on “near mint”) do not qualify for refunds unless the item was grossly misrepresented (e.g., listed as “near mint” but shipped with significant damage visible prior to shipping). We photograph all items before shipment to document their condition, and this evidence may be used to resolve disputes.
• Shipping Damage: We are not responsible for items damaged during shipping (e.g., scratches or dents occurring after leaving our possession). Claims for damaged trading cards or merchandise must be filed directly with the shipping carrier. We recommend inspecting your order upon delivery and reporting any damage to the carrier promptly. Contact us at ashcardhollow@gmail.com if you need assistance with your order, and we’ll do our best to support you in resolving carrier-related issues.
• Chargebacks: By purchasing from us, you agree to contact us directly at ashcardhollow@gmail.com to resolve any issues with your order before initiating a chargeback or dispute with your payment provider. Failure to do so may result in additional fees or restrictions on future purchases, to the extent permitted by law. We reserve the right to contest any chargeback we believe is unjustified and to provide evidence of delivery and order condition (e.g., tracking information, pre-shipment photos).
  We reserve the right to evaluate and approve exceptions on a case-by-case basis at our sole discretion. All items are carefully packaged in protective sleeves, top loaders, or other appropriate materials to prevent damage during shipping, and proof of shipment constitutes evidence of our fulfillment obligation.